Define etiquette and provide an example of how etiquette can be of value to a company or organization.

Understand the guidelines on how to make effective introductions.

Identify the 3 C’s of a good impression.

Identify at least one way to minimize nervousness while in social situations.

Understand how to use a business card effectively.

Identify and practice at least one way to remember names.

Identify the 3 steps in giving a handshake.

Enumerate the four levels of conversation and provide an example for each.

Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.