Define facilitation and identify its purpose and benefits.

Clarify the role and focus of a facilitator.

Differentiate between process and content in the context of a group discussion.

Provide tips in choosing and preparing for facilitation.

Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.

Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.

Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.

Define what interventions are, when they are appropriate, and how to implement them.