Define assertiveness and self-confidence, and list the four styles of communication

Describe the types of negative thinking, and how one can overcome negative thoughts

Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication

Define the importance of goal setting, and practice setting SMART goals for assertive behavior

Utilize methodologies for understanding your worth -- and the use of positive self-talk

List reasons why a pleasing appearance and body language are critical for creating a strong first impression

Practice sending positive communications phrased as “I-Messages”

Use the STAR model to make your case during a presentation challenge

Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques

Practice strategies for gaining positive outcomes in difficult interpersonal situations.