Assertiveness and Self-Confidence

Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions
Identify the 3 C’s of a good impression.
Identify at least one way to minimize nervousness while in social situations
Understand how to use a business card effectively.
Identify and practice at least one way to remember names and Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each
Understand place settings, napkin etiquette, and basic table manners.
Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
State the difference between a formal and an informal letter, and Create an effective ‘Thank You’ note.
Understand the meaning of colors in dressing for success, and Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Understand basic guidelines in international etiquette.

Business Etiquette