List the steps necessary for preparing a change strategy and building support for the change

Describe the WIFM – the individual motivators for change

Use needed components to develop a change management and communications plans, and to list implementation strategies

Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction

Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits

Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies

Use strategies for aligning people with a change, appealing to emotions and facts

Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency

Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility