Understand what communication is

Identify ways that communication can happen

Identify barriers to communication and how to overcome them

Develop their non-verbal and paraverbal communication skills

Use the STAR method to speak on the spot

Listen actively, effectively, and ask good questions

Use appreciative inquiry as a communication tool

Adeptly converse and network with others

Identify and mitigate precipitating factors

Establish common ground with others and use “I” messages