Understand problems and the creative problem solving process and Identify types of information to gather and key questions to ask in problem solving

Identify the importance of defining a problem correctly

Identify and use four different problem definition tools and Write concrete problem statements

Use basic brainstorming tools to generate ideas for solutions

Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

Perform a final analysis to select a solution and Understand the roles that fact and intuition play in selecting a solution

Understand the need to refine the shortlist and re-refine it

Understand how to identify the tasks and resources necessary to implement solutions and Evaluate and adapt solutions to reality

Practice strategies for gaining positive outcomes in difficult interpersonal situations.