Explain the definition, terms and history of diversity

Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives

List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community

Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength

Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications

Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

Understand and respond to personal complaints, and develop a support system to manage the resolution process

List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations